Your rights, in plain English

MPT Electrical Contractors Ltd. Registered in England and Wales, company no. 14654556. Registered office: 42 Bank Street, Ossett, Wakefield, WF5 8NW.

Contact: 07738 613042, info@mptelectricals.co.uk.

Your quote describes the work and the price. Anything that changes either should be agreed with you before it is done.

Keep your quote: it is the record of what was agreed for your job.

Under the Consumer Rights Act 2015, work has to be carried out with reasonable care and skill. If it is not, you are entitled to have it put right, and in some cases to a price reduction.

On top of that, the workmanship is guaranteed in writing for 5 years.

If you agree to the work in your home, rather than at a business premises, the Consumer Contracts Regulations 2013 give you 14 days to change your mind.

If you ask for work to start within those 14 days and then cancel, you pay for the work done up to that point.

Electrical work is tested and certified to BS 7671, and notifiable work is notified under Part P of the Building Regulations. You get the certificates the work needs.

Ring 07738 613042 first and say what is wrong.

If it is not resolved, NAPIT has a complaints process outside the firm.

What happens to the details you send through this website is set out on the privacy page.